Terms of service

Welcome to your Pharmacy Office

This is a web portal, known as Online Pharmacy and Parapharmacy, through which a wide variety of medicines for human use without a prescription and a wide catalog of parapharmacy products are made available to end customers.

Purchase Conditions

These general contracting conditions apply to all commercial transactions carried out in our virtual store, www.medicinasonline.es; www.medicinasonline.eu; www.medicinasonline.com; hereinafter The Seller. For more information about The Seller and our Privacy Policy see the Legal warning hosted on the request of each page of this store.

We ask you to read these Purchase Conditions and our Privacy Policy carefully before placing your order. If you do not agree with all the Purchase Conditions and the Privacy Policy, you should not place any order.

  1. ID

Medicines On Line, hereinafter, "The Seller" is a business unit belonging to Farmacia Roque Ramón Roldán Torregrosa, Graduate: D. Roque Ramón Roldán Torregrosa, NIF: ES48673485B, Health Authorization No.: A-242-F, No. Collegiate 9443, Official College of Pharmacists of Alicante, domiciled at Avda. Orihuela, 106, 03006, Alicante, Valencian Community. Any communication may be directed to the registered office or by telephone +34 965 28 05 23 & +34 659 05 58 80 or the email address info@medicinasonline.com

In accordance with the provisions of Law 29/2006 on guarantees and rational use of medicines and health products, and Royal Decree 870/2013, of November 8, which regulates distance sales to the public, through of websites, of medicines for human use not subject to medical prescription, the aforementioned sales will only be of the medicines authorized for said sale.

Any issue that has not been expressly provided for in these conditions shall be understood as reserved to this Pharmacy office, without prejudice to the application of the provisions of current regulations.

This Pharmacy office reserves the right to carry out modifications and/or updates in the conditions that govern this contract, of which the client will be previously informed for their acceptance or rejection in case they are substantial. In any case, it will be considered that the client expressly accepts said modifications or updates if the client places a new order through the platform. If accepted by the client, the modification and entry into force of the new contract will fully replace the current conditions between the parties to take effect in the new orders that the client requests from the date of acceptance of the new conditions.


www.medicinasonline.com is a web portal through which a wide variety of medicines for human use are made available to end customers without a prescription. This web portal also has a wide catalog of parapharmacy products.


The Seller reserves the right to modify the presentation and configuration on the website, as well as suspend access to it temporarily or permanently. The Seller makes every effort within its means to offer the information contained on the website truthfully and without typographical errors. In the event that at any time an error of this type occurs, at all times beyond the control of The Seller, it will be corrected immediately. If there is a typographical error in any of the prices shown and a client has made a purchase decision based on said error, the client has the right to be supplied at the price that appeared on the web at the time of purchase.

The contents of the website The Seller could, on occasion, show provisional information on some products. In the event that the information provided does not correspond to the characteristics of the product, the client will have the right to cancel his purchase without any cost on his part.


To be able to place an order it is essential to be registered.
To create a new account or authenticate, you can do so through the access located at the top right of the page.

New users

In order to register as a user in this Pharmacy office, you must click on My account in the user dropdown at the top right of the page, and then hit Create Account. The registered user account is personal and non-transferable, and only natural persons can register as a user, under no circumstances legal entities.

Only purchases of products and medicines are allowed through this Pharmacy office to individuals and not to companies and/or professionals who wish to market said products through other sales channels. It is totally prohibited to market products or medicines acquired through this Pharmacy office.
In the user registration section, you will find the fields that you will have to complete with your personal data. From this moment you can enter your account to have full information on all the orders you make.

All the data provided through electronic forms and/or by email will be treated with strict confidentiality in accordance with Organic Law 3/2018, of December 5, on the Protection of Personal Data and guarantee of digital rights and the Regulation ( EU) 2016/679 of the European Parliament and of the Council of April 27, 2016 regarding the protection of natural persons with regard to the processing of personal data and the free circulation of these data, we inform you that you have the right of access to the file , rectification and cancellation of these data.
In compliance with the current Personal Data Protection Law, we inform you that the data collected through this website will form part of a file managed by this Pharmacy office with the sole purpose of facilitating the provision of its services. This personal information will not be transferred in any case to third parties except the selected pharmacy so that it can manage your order.
No one under 14 years of age can register.

Access to users of this Pharmacy Office.

To be able to go to your account and be able to place an order, you just have to click on My account and then in Log in. A new page will appear where you can enter your username and password. If you do not remember your password you can recover it from this same page.

How to make a purchase

The dispensing will be carried out in any case with the intervention of the responsible pharmacist. Customers must make responsible use of medicines dispensed without a prescription. Orders with unit quantities that exceed the recommended guideline and their purchase is not justified, such as a first-aid kit or others, will be rejected.

To carry out the purchase process, all you have to do is search for the product you want, using the Seeker of products located at the top of the page.
To be valid, the order must include the following contact details of the buyer: Name and surname, telephone, email and postal address, to allow the pharmacist responsible for dispensing to contact the buyer if deemed appropriate, send him the information corresponding information on the treatment that allows its correct use and to carry out the shipment.
The pharmacy will enable questionnaires to be filled out by the public to identify the requested medication as well as any other relevant information in order to ensure its proper use.
Once you have selected the desired item on the web, click on the name or image of the product to see its detail.
Next, you can indicate the number of units you want to purchase. If you click below add to cart, the product will be placed in your basket to later formalize the order.
Remember that you must register or authenticate to be able to make a purchase in the button that is located in the upper right area that put My account.
During the purchase, you will have the possibility of modifying the content of your cart by removing or adding items by accessing the shopping cart by clicking on the cart icon found at the top of the page, next to the product and pharmacy search engine. . As a result, you will obtain the summary of the products that you have added to the basket and the total price of the purchase.
To formalize the order you must confirm your details, enter the payment details and click on the buttonBuy now.

To make a purchase, the user can choose between different ways to send us his order:
• Internet via the "shopping cart"*
• Internet through the "off-line order"
• By phone at the customer service number: +34 965 28 05 23 & +34 659 05 58 80
• By letter to the address indicated above or email info@medicinasonline.com

* The photographs of the products are indicative, and may undergo changes.


The price of medicines will correspond to the legally marked. All prices shown are final prices, expressly including Value Added Tax (VAT).
All product prices are included with the rest of the product description.
The existence of a discount will be expressly indicated, and will always respect the provisions of current legislation.


When making the order, the customer can freely choose to pay for the purchases made by credit card, debit card, bank transfer, Bizum or PayPal.

The credit card details go to the bank directly, this Pharmacy office does not have access to your credit card details.
The data is transferred using the HTTPS security protocol, all information is encrypted. For this method of payment we have contracted the services of Monei.

Card data is protected using Payment Card Industry Data Security Standards (PCI DSS 3.2)

The customer's card data will be automatically saved for the next purchase.

Subscription and billing

Once an order has been placed by the user and the corresponding payment has been made, the platform will send the end customer an email containing all the information related to the products purchased, their unit price, applicable taxes, as well as the total price of the purchase and the place of delivery of the same.
In any case, the purchase will only be effective when the pharmacy receives confirmation of payment from the bank that owns the secure payment gateway. If the transaction is for any reason denied by said entity, or the full amount corresponding to the amount of the order is not provided (including surcharges for management expenses and bank transfer commissions), it will be suspended informing the end customer that the transaction is not has been finalized.
The client has at his disposal through the private area all the purchases made so far.


The client will be able to select the carrier or the shipping method that best suits their needs among the possible ones for their shipping area. This OFFICE OF PHARMACY uses different transport agencies authorized for home delivery of all purchases of medicines for human use without a prescription. The client must take into account that the delivery times, the delivery point and the cost will be different for each form of shipment. This information is available to the client in our Send conditions.

Medicinas On Line makes all its shipments through the following transport agencies: Express Mail, FedEx and UPS.

No deliveries will be made for reasons beyond the control of Medicinas On Line in "Citipaq", "Citibox" or other transport agencies that do not correspond to the shipment.

If the client chooses any of these options as the destination address, thus making it impossible to deliver the shipment, the client will be responsible for the costs derived from the new delivery. The cost will be the same as that of a shipment. If the client does not wish to formalize a new delivery, they must go to the corresponding transport office to pick up their order. If after 10 working days the order has not been claimed, the order will be returned to the Medicinas On Line facilities and the amount of the order will be refunded except for shipping costs.

In the same way, if any information about the client's address is found to be erroneous which makes delivery impossible, the client will be responsible for the new delivery attempt. The transport agency will make two delivery attempts at the indicated address. If the client does not receive it, is absent or the address is incorrect, he must take charge of the next delivery attempt if the causes are unjustified, or otherwise he must pick up the shipment at a delivery point provided by the transport agency.

The delivery date at the customer's address depends on the availability of the chosen product and the shipping area. These parameters may vary and Medicines On Line will offer an estimated delivery date. Shipping times are available on the section of our website. Before confirming your order, the customer will be informed about the shipping costs and transport times that apply to your specific order. However, both may vary depending on the specific circumstances of each order.
The shipping costs that appear on the WEB when placing the order are calculated based on a weight greater than 5kg. Before confirming your order, the customer will be informed about the shipping costs and transport times that apply to your specific order.

We recommend that you review your order at the pharmacy. In the event that you perceive any incident (open package, spilled liquid, etc.) let us know as soon as possible.


By legal imperative, medications must be identified with the name of the authorized presentation. The information on the non-prescription medicines offered must correspond literally to the current prospectus authorized by the Spanish Agency for Medicines and Health Products.


By express legal prohibition. There will be no conditions, gifts, gifts, bonuses or any other means of promoting the medicines sold on this website. Any discounts that may be offered will respect the provisions of current legislation.


The Seller's customer undertakes at all times to provide truthful information about the data requested in the user registration forms or order completion, and to keep them updated at all times.

The client undertakes to accept all the provisions and conditions included in these General Contract Conditions, understanding that they include the best possible service will for the type of activity carried out by The Seller.

Likewise, you agree to keep your personal access codes to our website confidential and with the utmost diligence.

The client agrees to enable the delivery of the requested order by providing a delivery address where the requested order can be delivered within the usual merchandise delivery hours (Monday to Friday from 09:00 to 20:00). In case of non-compliance by the client with this obligation, the Seller will not have any responsibility for the delay or impossibility of delivery of the order requested by the client. The Customer must assume the direct cost of returning the goods.


The sales made with The Seller are subject to the legislation of Spain. In case of any conflict or discrepancy, the applicable jurisdiction will be that of the Courts or Tribunals of the seller.

This Pharmacy office, reserves the right to cancel the account of the user or registered client, being able to proceed to the resolution of this contract. In particular, cancellation may be made as a client and/or as a user in the event of detecting a breach of any of the contractual obligations contracted in this act, as well as in the event of observing use of the website and/or account contrary to the general terms of use, the privacy policy of the website and the good faith uses accepted in the sector.

We remind you that you can access the online dispute resolution platform of the European Union by following this link

APPENDIX 1. Specifications related to Pierre Fabre Dermocosmetics:

The sale of all Pierre Fabre Dermocosmetics products (A-derma, Avène, Ducray, Elancyl, Klorane, Galénic and Reé Furterer) is limited to the European Economic Area.

Any sale made outside of this economic space will be immediately refunded.
European Economic Area: Austria, Belgium, Bulgaria, Cyprus (Greek part), Denmark, Spain, Estonia, Finland, France, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, the Netherlands, Finland, France , Greece, Czech Republic, Romania, United Kingdom, Slovakia, Slovenia, Sweden, Iceland, Liechtenstein, Norway.

Pierre Fabré Dermocosmetics (A-derma, Avène, Ducray, Elancyl, Klorane, Galénic and Reé Furterer) limits the sale of its Products to 6 identical references sold to the same final consumer during a period of 15 consecutive days. We are obliged to inform Pierre Fabre Dermocosmetics for any delivery request greater than this number.